However, when I click on the software, it only partially loads with the roxio logo and a half-loaded page. I successfully installed the Easy VHS to DVD software without issue (no error messages, etc.). I emailed Roxio several days ago and the response has been poor I am having the same issue, and it seems that this is common from all of the searches for this issue however, no one responds with a good resolution. 5512 32bit Unicode'Īfter you download it disconnect from the internet and turn off virus/firewall software and run the install. I would download and install this, you show 'DxDiag Version.
Reboot the PC, close all unnecessary running programs, disconnect from the internet and turn off / stop antivirus and firewall software. Disable W-7 W-Vista User Account Control (UAC), clean all cache, cookies, private data, clear history, delete the temp file contents (start run %temp%), run disc cleanup, empty the recycle bin, run disc defragmenter on the operating system C / installation drive. Plus things I do before installation, in this order. Then install the DirectX below, check on the video driver below/update, then reinstall V2D using 'Preparing your computer for installing Roxio products'. I would free up hard drive space first, (V2D 201B23A is 2.37gig on the disc) do a complete uninstall of V2D using #13 in my signature. How large is your 'C' hard drive in gigabytes? How much free space on your 'C' hard drive in gigabytes ? V2D is installed on your 'C' drive? Updated operating system 2 days ago via Windows Update However, I searched online for a newer one, but I didn't find anything, and when in the Device Manager, I checked for updates and it reported that I have the newest driver. Good Luck, hope you figure it out.Yes, i thought the same thing when I saw the driver update. You might try installing it on a different Win 10 computer if you know someone who will let you try it. If I pay good money for a program from a recognized company, I expect it to work when I install it. Let me just say I'm not impressed with Roxio's program or their tech support. I didn't bother trying to figure out what might be different as far as systems settings on the 2 computers. Surprise! It worked! An old HP-6300 running Win 10 Pro, Intel i5 chip, 8 GB memory, NVIDIA GeForce GT 710 graphics card. After a month of going back and forth with support I gave up and tried to install it on my backup computer. My high end computer never did recognize the capture device. Contacted support numerous times, sent them all sorts of printouts and info about my computer without success. I also had serious issues trying to install Roxio Easy VHS to DVD 3 Plus on a high end Win 10 Home edition computer ( Intel i7 -3770 chip, 3.40GHz, 12 GB memory, AMD Radeon HD 7450 graphics card with 1 GB DDR3 memory ).
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